{"id":114570,"date":"2024-05-14T13:52:32","date_gmt":"2024-05-14T11:52:32","guid":{"rendered":"https:\/\/gdw.fidelodev.be\/frequently-asked-questions\/"},"modified":"2024-09-06T23:34:50","modified_gmt":"2024-09-06T21:34:50","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/gdw.fidelodev.be\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns faq-container is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column faq-categories-container is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-fidelo-fd-accordion fd_accordion\" data-type=\"fd_block\"><div class=\"container\"><ul class=\"fd_accordion_list\" data-opening=\"true\">\n<h2 class=\"wp-block-heading\">Search for accommodation<\/h2>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How do I do a quick search on the site ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">If you already know the reference or name of an accommodation on our site, click on the &#8220;Menu&#8221; button in the top right-hand corner and enter the reference (numbers only) or the full name of the accommodation. <\/p>\n<\/div><\/li>\n<\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-fidelo-fd-accordion fd_accordion\" data-type=\"fd_block\"><div class=\"container\"><ul class=\"fd_accordion_list\" data-opening=\"true\">\n<h2 class=\"wp-block-heading\">Accommodation detail page<\/h2>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\"> What accommodation types do you have available ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Our site only offers accommodation officially authorized by the <a href=\"https:\/\/www.tourismewallonie.be\/\" target=\"_blank\" rel=\"noreferrer noopener\">Commissariat G\u00e9n\u00e9ral au Tourisme<\/a>.<\/p>\n\n\n\n<p>Here are the different official names on our site:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rural holiday home : characterful tourist accommodation in the countryside. <\/li>\n\n\n\n<li>Town house : tourist accommodation located in the city. <\/li>\n\n\n\n<li>Farm cottage : tourist accommodation located on or near a working farm.<\/li>\n\n\n\n<li>Holiday-furnished lodging : independent, self-contained tourist accommodation in the countryside or in town. <\/li>\n\n\n\n<li>Bed and Breakfast : a room in the owner&#8217;s property, which can be located in the countryside or in a town. The property may have from 1 to 5 guest rooms. <\/li>\n\n\n\n<li>Farmhouse Bed and Breakfast : rooms on the owner&#8217;s property. The dwelling is located on or near a working farm and can have from 1 to 5 guest rooms.  <\/li>\n<\/ul>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">What is a grouped cottages ? <\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">A grouped cottages is a group of at least 2 separate holiday homes that can be rented at the same time. <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">What does the classification in ears or keys correspond with ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Our accommodations are officially classified according to their level of equipment and comfort :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1 ear or key : simple comfort<\/li>\n\n\n\n<li>2 ears or keys : good comfort<\/li>\n\n\n\n<li>3 ears or keys : very good comfort<\/li>\n\n\n\n<li>4 ears or keys : excellent comfort<\/li>\n\n\n\n<li>5 ears or keys : exceptional comfort<\/li>\n<\/ul>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">What does \u201cstarting from\u201d prices correspond with ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">This amount is given as an indication and includes the cheapest rate offered for the accommodation consulted. <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How can I find out the price of my future stay in advance ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">The rates shown on our website are given as an indication and are not contractual. To find out the exact price of your stay, please contact the owner directly by message or telephone.  <\/p>\n\n\n\n<p class=\"has-text-align-left\">For accommodations offering instant booking, the price is automatically calculated. So you know the exact price of your stay and can pay directly online. <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">What does &#8220;deposit&#8221; mean in the additional costs on the accommodation detail page ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">The guarantee is a sum of money paid to the owner to cover any damage caused to his accommodation during your stay. It must be paid at the latest on the day of your arrival and is reimbursed on the day of your departure or at the latest within 10 working days of your departure date. This amount is set by the owner.   <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">Under additional fees, what does &#8220;tourist tax&#8221; mean ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">The taxe de s\u00e9jour is a tax set by the commune and\/or province where the accommodation is located.\nThe amount varies from one commune\/province to another.\nIt can be set per night or per night and per person, and is payable to the owner at the time of your stay.    <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">What does the term &#8220;charges&#8221; mean ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Charges include water, electricity and heating.\nThey are either included in the overall price, fixed (price per night), or calculated according to consumption during your stay.   <\/p>\n<\/div><\/li>\n\n\n\n<h2 class=\"wp-block-heading\">Book accommodation<\/h2>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How to book accommodation ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Our website allows you to book directly with the owner. You pay no booking fees. The Federation team does not manage bookings.  <\/p>\n\n\n\n<p>There are several ways to make a reservation :<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Phone<\/strong>: you can book your stay by telephone by contacting the owner directly. Click on the <em>Phone<\/em> button <\/p>\n\n\n\n<p><strong>Instant booking<\/strong>: some accommodations offer the <em>Instant booking <\/em>option and are identified as such. For these accommodations, you book and pay for your stay directly via our website. To book, enter your dates of stay and click on the red <em>Book<\/em> button. Once your booking has been paid for, you&#8217;ll receive a confirmation e-mail.    <\/p>\n\n\n\n<p><strong>Booking request<\/strong>: for accommodations that do not have instant booking, you can send the owner a booking request.\nSending a reservation request is not a reservation.\nTo send your booking request, enter your dates of stay and click on the <em>Send a message<\/em> button <em>.<\/em> Fill in the form and click on the <em>Send <\/em>button <em>. <\/em>The owner will receive your request by e-mail and will reply as soon as possible.\nThe owner will then send you booking details.     <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How to book accommodation ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">To cancel a booking made through our website, please contact the owner directly.  <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How do I contact the owner of an accommodation before booking ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Would you like to ask the owner any questions before booking?\nContact the owner by message using the <em>Send a message<\/em> button, or by phone using the <em>Phone<\/em> button.   <\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">I have received &#8220;G\u00eetes et Chambres d&#8217;h\u00f4tes de Wallonie&#8221; holiday vouchers. How can I use them ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">You can use your &#8220;G\u00eetes et Chambres d&#8217;h\u00f4tes de Wallonie&#8221; holiday vouchers at any of the accommodations on our website.<\/p>\n\n\n\n<p class=\"has-text-align-left\">All you have to do is contact the owner of the accommodation you have chosen by telephone and\/or e-mail (even those accommodations with instant booking) and tell him\/her that you have holiday vouchers.\nIt is currently impossible to use our vouchers to pay for your stay online.   <\/p>\n<\/div><\/li>\n<\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-fidelo-fd-accordion fd_accordion\" data-type=\"fd_block\"><div class=\"container\"><ul class=\"fd_accordion_list\" data-opening=\"true\">\n<h2 class=\"wp-block-heading\">Favourites<\/h2>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item open\" default_status=\"open\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How do I add accommodation to my favorites ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">On the hosting page, click on the &#8220;Heart&#8221; symbol. If you don&#8217;t already have an account on our site, you will be invited to create one. <\/p>\n<\/div><\/li>\n<\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-fidelo-fd-accordion fd_accordion\" data-type=\"fd_block\"><div class=\"container\"><ul class=\"fd_accordion_list\" data-opening=\"true\">\n<h2 class=\"wp-block-heading\">Your holidaymaker account<\/h2>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item opened\" default_status=\"opened\" data-type=\"fd_item\"><div class=\"fd_acc_title\"><h3 class=\"\">How do I create a holidaymaker account ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">To create a holidaymaker account on our site, please follow the steps below : <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the little man in the top right-hand corner; <\/li>\n\n\n\n<li>Click on <em>Login<\/em>; <\/li>\n\n\n\n<li>Select <em>Holidaymaker <\/em>mode ; <\/li>\n\n\n\n<li>There are two ways to create your account:\n<ul class=\"wp-block-list\">\n<li>Encode your email address and password  <\/li>\n\n\n\n<li>Log in with your Facebook or Google account: our site will receive your name, profile photo and e-mail address, enabling you to create your account instantly.  <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><em>I create my account: <\/em>enter your surname, first name and e-mail address, then click on the <em>Register<\/em> button.\nYou will receive an e-mail inviting you to create your password to finalize the creation of your account.   <\/p>\n<\/div><\/li>\n<\/ul><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover\" style=\"padding-top:180px;padding-bottom:180px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-contrast-background-color has-background-dim-60 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-78454\" alt=\"\" src=\"https:\/\/gdw.dev\/wp-content\/uploads\/2024\/04\/backyard-img-scaled.jpeg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(35.2px, 2.2rem + ((1vw - 3.2px) * 2.25), 64px);\">Are you a working homeowner?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Lorem ipsum dolor sit amet consectetur.\nEget aenean et ut enim tempus habitant dignissim.\nNullam amet cras nulla sit enim diam viverra adipiscing leo.\nTempus tincidunt eget ut vestibulum mi fusce volutpat nam eget.\nIn gravida vitae quis elit.    <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button-wrapper\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Discover our offer!<\/a><\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pink-page","meta":{"footnotes":""},"class_list":["post-114570","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - 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